The event launched last fall as Muddy Muggle, and later became Muddy Mortal, cancelled all events and ceased operations as of this afternoon. Obstacle Racing Media has been looking into the validity of these events since late June, when we began to receive questions from consumers looking for answers from “postponed events”.
Event owner Jamie Guined launched FitGeek Events in late 2016 and began advertising their events in several cities. Each location event promised a weekend of activity including an obstacle race, costume contest, and several other Harry Potter themed events. (Full disclosure, ORM was paid for advertising Muddy Mortal’s calendar of events up until April of this year.)
The first Muddy Mortals were to take place this spring/summer in Dallas, Seattle, Temecula, and Flagstaff. Each event location was “postponed” by the event organizers for a variety of reasons.
Consumers were justifiably upset and began to ask for refunds. FitGeek Events created a form for participants to fill out in order to get their money back. Jamie Guined and FitGeek Eventes asked those that filled out the form to wait up to 90 days to receive that refund.
We reached out to Jamie at this point to find out the future plans for her company. She wrote back:
As we stated in our previous email reply:
1) We have not “cancelled” any of our currently scheduled events, but due to circumstances beyond our control, we did have to postpone the first events.
2) All registered participants for the affected events have received communication from our company regarding their alternatives (including refunds, transfers, etc. on a case-by-case basis).
Thank you for sending along the questions for our review so we had an opportunity to ensure that the correct information was published, rather than adding to the ongoing false information and libel.
At the same time, Muddy Mortal closed registration on many of the events on the EventBee registration platform, and posted that they were looking for a new registration partner.
The next event was to take place August 11-13th at Colorado Off Road Extreme Park (CORE). We received word from CORE late on Sunday August 6th that Jamie Guined had not made final payment for the venue, and was looking to again postpone the weekend events. Word began circulating quickly about these new revelations on social media.
By 11:00 am this morning, the Muddy Mortal Facebook page was down, Muddy Mortal’s website took down all of their events, and Jamie Guined had removed her LinkedIn page.
As of 7:00pm, the following message was available on the Muddy Mortal website:
Sadly, this is not the first time event owners have attempted to defraud customers with false promises. Many have experienced similar issues with Lozilu, or other fly by night themed races. The good news is that there is recourse for many through your bank or credit card company. A former bank claims department member in the racing community, Jeremy Lopez-Decot, gave specific language to use. He told us:
Please note you do NOT want to use the word “Fraud” … Fraud means a purchase that you did not initiate. Since you gave your card information to Muddy Mortal, this would be called a merchant dispute. You need to be honest that you indeed gave over your information but that the services promised were not delivered. You want to do this as soon as possible as there are time limits for you to be able to make a claim with the bank.
While many may not receive refunds, and many more are upset about a promised experience that never happened, we want to point out something you may not have thought of. Many of you helped shut this event down and saved hundreds or even thousands of victims a similar fate. Once upon a time, a company could continue to defraud people for months or years, even in the Facebook Age, because there wasn’t enough cross country chatter. By refusing to be quiet, or “only speaking positive” when something didn’t feel right, you helped speed up the process to put this company out of business.
A quick final note, we at ORM have received several phone calls and emails about people who were are aware of previous fraudulent activity by event owner Jamie Guined. We are currently pursuing this larger story. If you have any information about Jamie or any of these events, please reach out to us as soon as possible.
Tell us your thoughts on the state of OCR here
Matt B. Davis
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Are you fracking kidding me!?!?! I have been looking forward to this for a year. This was my “I’M BEATING CANCERS ASS” celebration. Event tickets have been purchased, plane tickets have been paid for…. As a Potterhead I am bseyond disappointed.
Looks like her space exploration webpage is still up. I’d flood that page demanding refunds.
Do you have a link for that page??
You might also wish to reach out to the Boston Sea Rovers event which has her listed as a speaker.
They’re a 501(c)3.
This is really sad to hear, especially since so many of us were really looking forward to it. She took advantage of our love for Harry Potter and took something that could have really turned into something magical, oh ya I went there, and ruined it. What we need to do now is find some people who actually know what they’re doing, band together, and actually organize these events for real so the rest of is can actually enjoy them. We could totally make it happen if we could put the right people together!
Nicole. We can help! Email me.
How can you help? I’m so upset about this.
I’m also curious how you can help.
My Atlanta tickets are now worthless paper.
I was flat out lied to via fb messenger when I asked last month if details for the tri-state race were coming out soon. They said an email would be coming in the next week and when it never did I followed up multiple times via fb and the website with no response.
I’m hoping my cc company can get my money, but I am even more bummed about an event I was really looking forward to being a lie.
We were so excited about the events. We were supposed to be teaming up and my DJ Company Outlaw Entertainment was supposed to host a ton of the races for this year and next year. I was suspicious when the date for us to sign contracts kept changing and we started to get ignored. Good luck to everyone and if you need a DJ for any event we are one of the best around ☺
I also recommend you file a complaint with the Georgia Attorney Generals Office online. It only takes a few minutes and they will need to know how many got scammed to make a case. Make sure you have a copy of your purchase and also add any travel information you made for this event. Even if your bank refunded the money, the AG’s office will need your information. http://ocp.ga.gov/form/consumer-complaint/step1
Most cc companies wont do a refund if you bought it over 60 days ago. We all need to file a lawsuit against her!!!
Some may. Mine is at least attempting to. The money is tentatively refunded. Apparently, she could try to dispute it, but I’m not sure that will happen. It’s worth a call. The advice to use the “merchant dispute” argument seemed to work. Admit that you know you made the purchase more than 60 days ago, but the “goods” were supposed to be delivered in a week or two, and now they will not be delivered. Chase seems to be at least open to the argument.
This website has all of Jamie’s information including home address. It is a good read. She needs to do jail time for what she has done.
Here’s a brilliant breakdown of somebody who tracked screenshots.
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